win015 Privacy Policy

1. Introduction and Scope

win015 is a trusted online betting and casino platform operating for players in Bangladesh. This privacy policy ("Policy") applies to the win015 website (https://win015.cam) and all related services. It explains what personal information we collect, why we collect it, how we use it, and what we will inform you about regarding your rights.

By using our platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform. For any questions or concerns, please contact our support team.

This policy should be read together with win015's Terms and Conditions and Responsible Gaming policy. The provisions set out in both documents are complementary and together govern our relationship with you.

2. What Information We Collect

win015 may collect the following types of information to provide its services. Each information category and the purpose of collection are described in detail below.

2.1 Registration and Identity Information

Information you provide when creating an account may include:

• Full name and date of birth (for age verification — only accounts for those aged 21 or above are approved)
• Email address and mobile number
• Preferred username and password
• Residential address

2.2 Identity Verification Information (KYC)

Identity verification may be required in certain situations to ensure financial security and prevent fraud. In such cases, the following information may be requested:

• National ID card (NID) or passport copy
• Selfie or photo (to confirm identity)
• Proof of address document (utility bill or bank statement)

2.3 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, Upay or bank account numbers
• Transaction history — deposit amounts, withdrawal amounts, and dates
• Payment method details (the last four digits of a card number may be stored)

2.4 Usage Information and Logs

When you use the win015 platform, the following information may be recorded automatically:

• IP address, browser type, and language settings
• Device information (operating system, screen resolution)
• Page visits, session duration, and click patterns
• Game play history and betting records
• Information obtained from cookies and similar tracking technologies

3. Purpose of Using Information

win015 uses collected information only for the following legitimate purposes. We never use your personal information for unnecessary or unauthorised purposes.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the win015 website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional cookies: Used to remember language preferences, login details, and store your customisation settings.
• Analytics cookies: Collect statistical information such as which pages are visited most and how long users stay, helping to improve the service.
• Marketing cookies: May be used to show relevant offers based on your interests. You can disable these from your browser settings.

5. Sharing Information with Third Parties

win015 never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following situations:

5.1 Service Provider Partners

Information necessary for service delivery is shared only with payment gateways (bKash, Nagad, Rocket, etc.), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and technology infrastructure partners. These partners operate under their own privacy policies and are committed to protecting your information.

5.2 Legal Obligations

We may be legally required to share information with authorities to comply with court orders, regulatory body requests, or applicable law. In such cases, we will provide only the specific information requested.

5.3 Fraud and Security Matters

Information may be shared with relevant authorities as needed to assist in investigations of money laundering, fraud, or other criminal activity.

6. Data Security Measures

win015 has implemented industry-standard technical and organisational measures to protect your personal and financial information. The key elements of our security framework are described below:

• SSL/TLS Encryption: All information transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Passwords and sensitive information are stored in encrypted form — no staff member can view a password directly.
• Access Controls: Only authorised staff can access your account information when necessary, and all access is logged.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
• Two-Factor Authentication (2FA): Two-step verification is available for additional account security.
• Firewall and Intrusion Detection: Our infrastructure is protected by firewalls and a real-time intrusion detection system.

However, it is not possible to guarantee that any transmission or storage of information over the internet is completely secure. We make every effort, but you also have a responsibility to keep your account password private and not share it with others.

7. Data Retention Period

win015 retains your information only for as long as necessary. The retention period for different types of information is determined according to the following policy:

7.1 Active Accounts

Your registration information, transaction history, and gaming records will be retained for the entire period your account remains active. This information is essential for providing services and conducting financial audits.

7.2 After Account Closure

Even after an account is closed or deleted, certain information may be retained for a period due to legal and regulatory obligations. Financial transaction records are generally kept for the period required by applicable law.

7.3 Inactive Accounts

For accounts that have been inactive for a long time, we will notify you in advance by email. If we receive no response within the specified period, the account may be deactivated or closed. However, financial information will be retained for the legally required period.

8. Your Rights and Controls

Every registered user of win015 has the following rights regarding their personal information. Contact our support team to exercise these rights.

9. Privacy Protection for Minors

win015 operates for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of account registration. If a minor opens an account using false information and this comes to our attention, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using our platform, please contact us.

10. Changes to This Policy

win015 reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A clear notice will be displayed on the website's main page
• The "Last updated" date at the top of this page will change

If you continue to use the platform after any changes, you will be considered to have accepted the new policy. If you do not agree with the new policy, please contact us to close your account.

11. Contact Us

If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please feel free to contact us. Our dedicated support team is always ready to help you.

For more information, visit our FAQ page. You can also read our Terms & Conditions and Responsible Gaming pages to learn about our site's full policies.